RETURN POLICY

RETURNS AND REFUNDS

All purchases are final. Due to the original, one-of-a-kind nature of my artworks, I do not offer returns, refunds or exchanges on artwork purchased directly through my studio or website for change of mind or incorrect size selection.

Please ensure you have carefully reviewed the artwork dimensions and specifications provided before completing your purchase. I encourage you to measure your space in advance so you can feel confident the piece is the right fit. Each artwork listing includes detailed imagery and information, with additional details about my materials, framing and process available in the FAQ section.

Every effort has been made to accurately represent each artwork as faithfully as possible. Please note that colours may vary slightly between screens, devices and display settings. As each piece is an original artwork, the texture, depth and subtle tonal variations are often more apparent in person than can be captured in photographs.

If you have any questions about a particular artwork, its dimensions, materials or finish, or would like a complimentary digital mock-up of the piece within your space to help visualise it, please don't hesitate to get in touch. I'm always happy to help collectors make the right decision before purchasing.

– Michelle

COMMISSIONS

A non-refundable deposit is required to secure all commission bookings and reserve your place in my schedule. As I accept only a limited number of commissions each period, your deposit reserves dedicated studio time and secures your booking, preventing that commission space from being offered to another collector. Please consider your commission carefully before confirming your booking.

DAMAGED OR INCORRECT ORDERS

Please inspect your artwork as soon as it arrives. In the unlikely event your artwork is damaged during transit or you receive the incorrect piece, please contact me within 48 hours of delivery so I can assess the issue and arrange an appropriate resolution.

To assist with your claim, please provide:
• Photographs of the artwork
• Photographs of the external and internal packaging
• Your order number

Please retain all original packaging until the matter has been resolved, as it may be required by the shipping provider.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law.

Last updated: 06 August 2026